PECB ISO-IEC-20000-Foundation Dumps - Try Free ISO-IEC-20000-Foundation Exam Questions and Answer

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 2	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q38-Q43):

NEW QUESTION # 38
A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?

A. The organization should decide on necessary actions and deployment
B. The operations team should make the decision to safeguard the live environment
C. The change advisory board (CAB) should meet and decide whether to deploy or not
D. The release should be stopped and rejected so another team can fix it

Answer: A

NEW QUESTION # 39
"How do the information security requirements of ISO/IEC 20000-1 and ISO/IEC 27001 relate to each other?"

A. They don't relate
B. The requirements of ISO/IEC 20000-1 are lighter than the requirements of ISO/IEC 27001
C. The requirements of ISO/IEC 20000-1 are the same as the requirements of ISO/IEC 27001
D. The requirements of ISO/IEC 20000-1 are more elaborate than the requirements of ISO/IEC 27001

Answer: B

NEW QUESTION # 40
Which is not an example of configuration information for a CI?

A. Unique identification
B. Feature of a service
C. Relationship with other Cis
D. Status

Answer: B

NEW QUESTION # 41
What do the principles Adapt and Adopt mean?

A. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way
B. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices
C. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard
D. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance

Answer: B

NEW QUESTION # 42
Identify the missing words in the following sentence. The definition of the scope of the SMS shall include the services in scope and the [???] managing and delivering the services.

A. service management processes used for
B. name of the organization
C. number of resources required for
D. names of suppliers involved in

Answer: B

NEW QUESTION # 43
......

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PECB ISO-IEC-20000-FOUNDATION DUMPS - TRY FREE ISO-IEC-20000-FOUNDATION EXAM QUESTIONS AND ANSWER

PECB ISO-IEC-20000-Foundation Dumps - Try Free ISO-IEC-20000-Foundation Exam Questions and Answer