PASS GUARANTEED ISO-IEC-20000-FOUNDATION - ISO/IEC 20000 FOUNDATION EXAM UNPARALLELED EXAM ANSWERS

Pass Guaranteed ISO-IEC-20000-Foundation - ISO/IEC 20000 Foundation Exam Unparalleled Exam Answers

Pass Guaranteed ISO-IEC-20000-Foundation - ISO/IEC 20000 Foundation Exam Unparalleled Exam Answers

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:
Topic 3
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

>> Exam ISO-IEC-20000-Foundation Answers <<

Updated Exam ISO-IEC-20000-Foundation Answers – 100% High Hit Rate ISO/IEC 20000 Foundation Exam Exam Overview

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q19-Q24):

NEW QUESTION # 19
What is the value of good service management?

  • A. ensures people to comply with service level agreements (SLAS) using documented information
  • B. It allows an organization to be certified, which always adds value for the business
  • C. It offers prescriptive guidance that allows the organization to create efficient processes.
  • D. It provides a structure for service provisioning that can be adapted to the culture of the organization

Answer: B


NEW QUESTION # 20
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

  • A. The competencies required for service management roles shall be determined
  • B. Appropriate service management staff training records shall be maintained
  • C. All service management personnel shall be aware of their contribution to service management objectives
  • D. All service management staf shall be qualified to at least ITIL Foundation level

Answer: D


NEW QUESTION # 21
What is the intent of the service availability management process?

  • A. To ensure that agreed service availability commitments to customers can be met within agreed targets
  • B. To ensure agreed effective communication towards customers
  • C. To ensure that agreed service availability commitments to providers can be met in all circumstances
  • D. To ensure that agreed levels of service commitments to customers can be met in all circumstances

Answer: A


NEW QUESTION # 22
What do demand management and capacity management do?

  • A. Demand management determines the capacity that customers need. Capacity management determines capacity the organization needs
  • B. Demand management determines future capacity needs. Capacity management monitors current capacity
  • C. Demand management reports on consumption of services. Capacity management reports on improvements needed in consumption of services
  • D. Demand management determines demand for services. Capacity management provides sufficient capacity to meet demand

Answer: D


NEW QUESTION # 23
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

  • A. update to a configuration item
  • B. change of scope
  • C. access to a service
  • D. proposal for a new service

Answer: C


NEW QUESTION # 24
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